PRIVACY POLICY
Effective Date: October 30, 2026. At Revived Automotive, we respect your privacy and are committed to protecting the personal information you share with us.
Revived Automotive ("we," "us," or "our") operates the website located at https://revivedautomotive.com and provides automotive repair and maintenance services at 10965 Dixie Hwy, Walton, KY 41094. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, communicate with us, or request services.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you submit an online service request, contact us via telephone or website chat, or communicate with us about your vehicle. This information may include:
- Full name and contact details
- Telephone / mobile phone number
- Email address
- Vehicle specifications (Year, Make, Model, VIN, or mileage)
- Requested automotive services, descriptions of vehicle symptoms, or diagnostic concerns
- Appointment scheduling preferences and customer service communications
- Messages submitted through online contact forms or website chat widgets
- SMS consent preferences, opt-in timestamps, and communication records
In addition, our website hosting, security, and analytics infrastructure may automatically collect limited technical information, such as IP address, browser type, operating system, referring URLs, and general usage metrics necessary for maintaining website security and performance.
2. How We Use Your Information
We use the personal information we collect for legitimate business purposes, including to:
- Respond to your service inquiries, diagnostic descriptions, and contact requests
- Schedule appointments, provide repair estimates, and deliver automotive repair and maintenance services
- Communicate with you regarding vehicle status, repair progress, and pickup times
- Maintain accurate customer service and warranty history records
- Send service-related follow-up communications and review requests following completed service
- Send occasional promotional offers or maintenance reminders where appropriate consent has been obtained
- Protect our website against fraud, security threats, and unauthorized access
3. SMS Communications and Privacy
When you voluntarily provide your phone number and opt in to receive text messages from Revived Automotive, we may send you transactional and operational SMS notifications. Depending on your interactions with us, these text messages may include:
- Appointment confirmations and scheduling reminders
- Service request follow-ups and diagnostic updates
- Vehicle completion notices and estimate approvals
- Direct customer service replies to your text inquiries
- Post-service review or feedback requests
- Promotional announcements or seasonal specials, only where explicit marketing consent was provided
Message & Data Terms: Message frequency varies based on your interaction with us. Standard message and data rates may apply according to your wireless provider. You may reply STOP at any time to opt out of SMS communications, or reply HELP for customer support. Consent to receive marketing text messages is strictly voluntary and is not a condition of purchasing any goods or services.
"SMS opt-in consent and phone numbers collected for SMS communication purposes will not be shared with third parties or affiliates for marketing purposes."
4. Information Sharing and Disclosure
Revived Automotive does not sell, rent, lease, or trade your personal information to third parties for marketing or commercial purposes.
We may share your personal information only with trusted third-party service providers who assist us in operating our website, managing customer relationships, sending SMS/email communications, processing appointments, or delivering customer service. These service providers are obligated to handle your information securely and strictly as necessary to perform their assigned functions for Revived Automotive.
We may also disclose your information if required to do so by law, regulation, legal process, or governmental request, or to protect the rights, safety, and property of Revived Automotive, our employees, or the public.
5. Data Security and Retention
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, satisfy customer service and accounting requirements, resolve disputes, and comply with legal or regulatory obligations. While we maintain rigorous security protocols, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Website Technologies
Our website uses essential cookies and functional scripts necessary for site navigation, form submission security, and embedded communication tools (such as website chat). You can configure your internet browser to refuse cookies or alert you when cookies are being sent; however, certain interactive features of the website may not function properly without cookies enabled.
7. Customer Choices and Privacy Requests
You have the right to request access to, correction of, or deletion of your personal information held by Revived Automotive, subject to applicable legal, tax, and service record requirements. You may also opt out of promotional communications at any time by contacting us or following the opt-out instructions provided in our messages.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When material changes are made, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
9. Contact Information
If you have questions, concerns, or privacy requests regarding this policy or our data practices, please contact Revived Automotive: